For deliveries to a house:

We knock / ring the doorbell. If after 10 minutes no one comes to the door, we leave floral orders in a safe location near the door.

In the event that no one is home, we send a courtesy text or email (depending on what information you provide us at checkout) to alert the sender that the flowers are outside.

Please be on standby to either receive your flowers or notify your recipient that their flowers are outside.

While we do everything possible to make sure flowers are left in a safe place, we are not responsible for any items that are damaged due to weather, theft or conditions that are out of our control.

For deliveries to a condominium or apartment building with a lobby:

We will either leave the flowers with the front desk or at the front door of the apartment building depending on the building's delivery policy. If no one immediately answers the door, we send a courtesy text or phone call to alert the recipient that the flowers are at the desk or front door. Due to a high volume of orders, we are unable to wait with the flowers so please be on standby to either receive your flowers or notify your recipient that their flowers are outside. We are not responsible for any items that are damaged due to weather, theft or conditions that are out of our control.

For deliveries to an office or other non-residential facility:

If we are unable to access the recipient directly, the flowers may be left with a receptionist, concierge, or other similar person for the floral recipient to pickup at a later time. We will send a courtesy text to either you or the recipient, depending on the information provided at checkout, to alert them to the location of the flowers.

Our delivery window is 8AM to 7PM. We cannot guarantee a specific delivery time. If your recipient is in an office or other location restricted by time, please let us know in the checkout under "Order Special Instructions" and we will do our best to accommodate.

We make every reasonable attempt to delivery your flowers in a timely manner. With that said, it is the responsibility of the customer to provide us with the correct information. Tropic & Vine is not responsible for any misinformation provided by the ordering party including incorrect addresses or contact phone numbers. If an incorrect or incomplete address is provided and a delivery attempt has been made, the ordering party may will subject to an additional delivery fee for any attempts made thereafter.

We do everything possible to provide fresh, beautiful florals. Still, it's important that customers understand that fresh flowers are extremely delicate and require proper care. With proper care, we guarantee your flowers will last a minimum of 72 hours from pickup or delivery date. If you are not happy with the life of your flowers, please get in touch at info@tropicandvine.com within 72 hours of your pickup or delivery date. Please provide a detailed description of your quality issue as well as photos of your flowers. In the event that a customer has a valid quality issue, we exchange the faulty arrangement/bouquet for a new arrangement/bouquet. We do not offer refunds.We also do not offer refunds or replacements based off of personal tastes, color & flower preferences. All arrangements are 'Designer's Choice' and made at our discretion using what is fresh and available in the market. This flexibility is what allows us to create unique work with interesting flowers that are available on a seasonal and week-to-week basis. We understand this way of working is not for everyone and are happy to refer you to a florist who works within pre-determined styles if that's what you're looking for.